What to say and do to keep you and your clients safe

This online course is for anyone who may face verbal or physical aggression at work, whether face to face, over the phone, or online.

£15 for staff or volunteers from a Hertfordshire Voluntary, Community and Social Enterprise (VCSE) organisation. £35 for non-VCSE organisations, must be based in Hertfordshire and have charitable aims.

  • Learn how to assess the risk and identify early warning signs of aggression

  • Learn techniques to keep yourself safe

  • Learn how to show empathy and take control of the situation

Learning outcomes

By the end of the this course you will be able to:

  • Recognise when it’s safe to defuse a situation and when you should leave

  • Position yourself and use body language to keep yourself safe

  • Use empathetic phrases and listening skills to defuse anger and assert control

Pricing options

£15 for staff or volunteers from a Hertfordshire Voluntary, Community and Social Enterprise (VCSE) organisation. £35 for non-VCSE organisations, must be based in Hertfordshire and have charitable aims.

If you require an invoice, please email [email protected] prior to booking for a coupon code.

Cancellation terms

If you are unable to attend this course please contact [email protected] with at least 48 hours’ notice to cancel your place. HCF Training & Development reserves the right to keep the course fee and issue an additional fee in the case of non-attendance of this course without proper notice. Within the 48 hour notice period your course place may be transferred to another eligible individual from your organisation, but not transferred to another course.

Contact HCF Training & Development

About the trainer

Jon Clarke

Jon is a qualified teacher with a PGCE and has run courses in many countries, but does most of his training in Herts and Bucks. He has run Training Together since 2012 and has taught soft skills to thousands of staff and volunteers in the public and voluntary sectors. Until recently, he was Chair of his Parish Council, and was the safeguarding governor for his local school. From 1981 to 2011 he was a police officer in London with a focus on neighbourhoods, communities, and mental health.

Suggested follow on course: