Clarify misconceptions about assertiveness and what it means to behave assertively

This one-day interactive course is suitable for team leaders, managers and senior managers who sometimes struggle to be heard or may be involved in challenging work relationships.

The course proposal is in response to Moreen's experience from co-leading the Building Effectiveness Programme. A key part of the manager's/ senior leader's day job is navigating demands from and communicating their decisions to staff, the board and customers and how highly challenging that can be in an already pressured operating environment. This course aims to support participants develop their skills in this area.

Course fees: £35 for non-profit organisations, or £70 for public and private organisations. If you require an invoice please contact us at [email protected]

  • Learn how to support positive behaviour and mind-set change

  • Learn how to develop assertiveness and assertive communication, which also supports the equality, diversity and inclusion of people in the workplace

  • Learn how to enforce boundaries without being labelled as "aggreessive" when doing so.

Learning outcomes

By the end of the this course you will be able to:

  • Define and develop an applied definition of assertiveness

  • Understand the benefits of assertive behaviour

  • Understand the importance of regular practice of assertive communication and behaviour

About the trainer:

Moreen Pascal

Moreen is a training consultant specialising in assertive communication, inclusive leadership behaviours and safeguarding adults at risk training. She has lived/worked in Hertfordshire for over 25 years and has a deep professional interest in the performance of its voluntary and community sector.